Last updated: 24 November 2025

Norbury’s Ltd

📍 84–86 Chestergate, Cheshire, Macclesfield SK11 6DU, United Kingdom

📞 +44 1625 425330

📧 contact@norburys.uk

🌐 https://norburys.uk/

This Shipping Policy explains how and when your orders are processed, shipped, and delivered when purchasing from our website.

1. Delivery Areas

We currently deliver to:

  • United Kingdom (Mainland UK)
  • Deliveries to Northern Ireland, Highlands, Islands, and remote areas may require additional time.

We do not offer international shipping at this time.

2. Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday), excluding public holidays.
  • Orders placed after 1pm are processed the next business day.
  • You will receive an email confirmation once your order has been dispatched.

3. Delivery Timeframes

Standard delivery times after dispatch:

  • Standard Delivery (Mainland UK): 3–7 business days
  • Remote areas: 5–10 business days

Delivery times may vary during peak seasons, adverse weather, courier delays, or stock issues.

If a significant delay occurs, we will notify you by email.

4. Shipping Costs

  • Standard UK Delivery: FREE on all orders.
  • If any paid delivery options become available (express, next day), they will be displayed clearly at checkout.

We never charge hidden fees.

5. Order Tracking

Once your order ships, you will receive:

  • A dispatch confirmation email
  • The courier’s name
  • Your tracking number
  • A direct link to track your parcel online

If you do not receive tracking within 48h after dispatch, please contact us.

6. Missed Deliveries & Undeliverable Parcels

If a delivery attempt fails, the courier may:

  • Leave a card or notification
  • Attempt re-delivery
  • Hold the parcel at a local depot
  • Return the order to us after multiple failed attempts

If the parcel is returned due to:

  • Incorrect delivery address
  • Non-collection
  • Delivery refusal

We can re-send the item once received back.

Re-delivery fees may apply.

7. Damaged, Missing, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged
  • Missing parts
  • Incorrect

Contact us within 48 hours at contact@norburys.uk, including:

  • Your order number
  • Photos/videos of the issue
  • A brief description of the problem

We will investigate and arrange a replacement, correction, or refund as appropriate.

8. Lost Parcels

If tracking shows “delivered” but you have not received your order:

  1. Check with neighbours and safe places.
  2. Contact the courier with your tracking number.
  3. Email us at contact@norburys.uk.

We will open an investigation with the courier.

If the parcel cannot be located, we will send a replacement or issue a refund.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete.

We are not responsible for delays or lost parcels due to incorrect addresses provided at checkout.

If the parcel is returned to us for this reason, re-delivery charges may apply.

10. Split Shipments

If your order contains multiple items, they may be shipped in separate parcels depending on:

  • Stock availability
  • Warehouse location
  • Product size/weight

You will receive separate tracking numbers for each parcel.

11. Pre-Orders & Backorders

If a product is on pre-order or temporarily out of stock:

  • The estimated dispatch date will be displayed on the product page or checkout.
  • You will be notified by email when your item ships.

You may cancel a pre-order at any time before dispatch.

12. Contact – Delivery Support

For any questions about shipping or to report an issue, contact us:

📧 contact@norburys.uk

📞 +44 1625 425330

📍 84–86 Chestergate, Cheshire, Macclesfield SK11 6DU, United Kingdom