Privacy Policy
Last updated: 24 November 2025
This Privacy Policy explains how Norbury’s Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit https://norburys.uk/ (the “Website”), make a purchase, or interact with us.
We are committed to safeguarding your privacy and ensuring transparency in how your information is handled.
1. Company Information – Data Controller
Norbury’s Ltd
📍 84–86 Chestergate, Cheshire, Macclesfield SK11 6DU, United Kingdom
📞 +44 1625 425330
📧 contact@norburys.uk
🌐 https://norburys.uk/
Under the UK General Data Protection Regulation (UK GDPR), Norbury’s Ltd is the data controller.
2. Information We Collect
a) Identity & Contact Information
- Name
- Email address
- Phone number
- Billing & delivery address
b) Order & Payment Information
- Order details
- Payment confirmation details (we do not store full card numbers or CVV codes)
- Invoice details
c) Technical & Usage Data
Collected automatically when you browse our Website:
- IP address
- Browser type, device type, operating system
- Pages viewed, time spent, click interactions
- Cookies, tracking pixels, session IDs
d) Account Information
- Username
- Hashed password
- Saved addresses
- Order history
e) Communication & Support Data
- Emails you send to us
- Contact form submissions
- Messages related to returns, refunds, or product questions
f) Delivery Information
- Contact details shared with couriers
- Notes related to shipment or delivery issues
We do not knowingly collect data from children under 13.
3. How We Use Your Data (Legal Basis)
| Purpose | Examples | Legal Basis |
|---|---|---|
| Process & deliver your order | Take payment, dispatch goods, send tracking | Contract |
| Customer support | Returns, refunds, replacements | Contract / Legitimate Interest |
| Improve Website & services | Analytics, troubleshooting | Legitimate Interest |
| Marketing (optional) | Newsletters, promotions | Consent |
| Fraud prevention | IP checks, anti-fraud systems | Legitimate Interest |
| Legal compliance | Tax, accounting, consumer rights | Legal Obligation |
You can withdraw marketing consent at any time.
4. Cookies & Tracking Technologies
We use cookies to:
- Keep items in your cart
- Enable secure checkout
- Analyse website usage
- Personalise ads (when consented)
You can manage cookies through your browser or via our cookie banner.
Examples of tools we may use:
- Google Analytics
- Google Ads Conversion/Remarketing
- Facebook Pixel
- Payment gateway tracking (e.g., Stripe, PayPal)
5. How We Share Your Data
We do not sell or rent your personal data.
We may share data only with:
- Payment processors (e.g., Stripe, PayPal)
- Couriers & delivery services
- Website hosting & security providers
- Email/SMS marketing platforms
- IT service providers
- Legal authorities when required
All third parties must comply with UK GDPR.
6. International Data Transfers
Some third-party providers may be located outside the UK.
Where this occurs, we use:
- Standard Contractual Clauses (SCCs),
- UK GDPR Addendum,
- Or other approved safeguards.
7. Data Retention
We retain personal data only as long as necessary:
- Orders & invoices: 6 years (legal requirement)
- Customer accounts: until closed or deleted
- Support messages: 1–3 years
- Marketing data: until you unsubscribe
We may retain minimum data to defend legal claims.
8. Your Rights (Under UK GDPR)
You have the right to:
✔ Access your personal data
✔ Correct inaccurate data
✔ Request deletion (“Right to be forgotten”)
✔ Restrict processing
✔ Object to marketing
✔ Withdraw consent at any time
✔ Request data portability
✔ File a complaint with the ICO
To exercise your rights, contact:
📧 contact@norburys.uk
ICO (UK Regulator): https://ico.org.uk
9. Data Security
We use technical and organisational measures to protect your data including:
- SSL/TLS encryption
- Firewalls
- Secure hosting
- Restricted staff access
- Hashed passwords
- PCI-compliant payment processors
No online system is 100% secure, but we take all reasonable steps to protect your information.
10. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for their content or privacy practices.
Please review their policies before submitting personal data.
11. Updates to This Policy
We may update this Privacy Policy to reflect legal or operational changes.
The latest version will always appear on this page with the updated date.
Significant changes will be communicated via email or Website notice.
12. Contact Us
For any privacy questions or requests:
📧 contact@norburys.uk
📞 +44 1625 425330
📍 84–86 Chestergate, Cheshire, Macclesfield SK11 6DU, United Kingdom