Last updated: 24 November 2025

Norbury’s Ltd

📍 84–86 Chestergate, Macclesfield, Cheshire, SK11 6DU, United Kingdom

📞 +44 1625 425330

📧 contact@norburys.uk

🌐 https://norburys.uk/

This Cancellation Policy explains how you can cancel your order under UK consumer law and our store’s additional terms.

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer, you have the legal right to cancel your order within 14 days without giving any reason.

The 14-day cancellation period begins:

  • The day after you (or someone you nominate) receive the goods.

To exercise this right, you must notify us clearly by email, phone, or letter.

2. How to Cancel Your Order

To cancel your order, please contact us at:

📧 contact@norburys.uk

📞 +44 1625 425330

📍 Norbury’s Ltd, 84–86 Chestergate, Macclesfield SK11 6DU

Please include:

  • Your full name
  • Order number
  • Delivery postcode
  • Reason for cancellation (optional)

3. Returning Items After Cancellation

After notifying us of your cancellation:

  • You have 14 days to return the items.
  • Items must be returned in reasonable condition, preferably in original packaging with all parts included.
  • You are responsible for the cost of return shipping, unless the item is faulty or not as described.

We recommend using a tracked service and keeping your proof of postage.

4. Refunds

Once we receive and inspect the returned items, we will issue your refund.

Refund Includes:

✔ The full price of the item

✔ The standard delivery cost you originally paid (if any)

Refund Does 

Not

 Include:

✘ Extra costs from upgraded delivery options (e.g., express/next-day)

Refund Timeline:

  • We process refunds within 7 business days after receiving the return.
  • Your bank or payment provider may take an additional 3–5 business days to show the funds.

Refunds are always issued to the original payment method.

5. Cancelling Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately.

If the order has not shipped, we will cancel it and issue a full refund right away.

If the order has already shipped, you can still cancel and return it after delivery.

6. Items Not Eligible for Cancellation

The following items cannot be cancelled unless faulty:

  • Made-to-order or customised products
  • Items sealed for hygiene reasons once opened (where applicable)
  • Products that have been used, installed, or damaged after delivery

7. Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Not what you ordered

You are entitled to a free return, replacement, or full refund under the Consumer Rights Act 2015.

Contact us within 48 hours of delivery with photos or videos of the issue.

8. Contact Us

For help with cancellation, returns, delivery issues, or general support:

📧 contact@norburys.uk

📞 +44 1625 425330

📍 Norbury’s Ltd, 84–86 Chestergate, Macclesfield SK11 6DU

🌐 https://norburys.uk/