Last updated: 24 November 2025

These Terms of Service (“Terms”) govern your access to and use of https://norburys.uk/ (the “Website”) and your purchase of any products from Norbury’s Ltd (“we”, “us”, “our”).

Please read these Terms carefully before using the Website.

1. Company Information

Norbury’s Ltd

Address: 84–86 Chestergate, Cheshire, Macclesfield SK11 6DU, United Kingdom

Phone: +44 1625 425330

Email: contact@norburys.uk

Website: https://norburys.uk/

By using the Website or placing an order, you confirm that you are at least 18 years old and agree to be legally bound by these Terms.

2. Use of the Website

You agree not to use the Website:

  • For any unlawful or fraudulent purpose.
  • To upload viruses, malware, or malicious code.
  • To collect personal information without consent.
  • To interfere with the Website’s security or operations.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products & Descriptions

We make every effort to ensure product descriptions, pricing and images are accurate.

However:

  • Colours may vary depending on your device.
  • Measurements are approximate.
  • Stock availability may change without notice.

We reserve the right to modify or discontinue products at any time.

4. Pricing & Payments

All prices are displayed in GBP (£) and include VAT where applicable.

We accept the payment methods shown at checkout (e.g., Visa, Mastercard, PayPal, etc.).

Payments are processed securely through PCI-compliant gateways.

We may refuse or cancel any order if:

  • Payment fails or is rejected.
  • Fraud checks fail.
  • Pricing errors occur.

If an error occurs after payment, we will inform you and issue a full refund where applicable.

5. Order Acceptance

Your order is accepted when you receive a confirmation email from us.

We may limit or cancel orders placed using:

  • The same billing or shipping address
  • The same credit card
  • Duplicate customer accounts

We will notify you using the information you provided at checkout.

6. Delivery

Delivery times are estimates only.

Full details can be found in our Shipping Policy.

We are not responsible for:

  • Delays outside our control (e.g., courier issues, weather, strikes).
  • Incorrect or incomplete delivery addresses provided by customers.

Once an item is delivered, risk passes to you.

7. Returns, Refunds & Cancellations

Your 14-day legal right to cancel (Consumer Contracts Regulations) applies.

We also offer a 30-day return policy for most items.

You can find full details in our Refund & Return Policy.

To request a cancellation or return, you must contact us at:

📧 contact@norburys.uk

8. Warranty

Most products come with a manufacturer’s warranty (where applicable).

Full details are available in our Warranty Policy.

This does not affect your statutory rights.

9. Third-Party Tools & Links

We may provide access to third-party services or links.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their terms or policies

You use such tools or links at your own risk.

10. User Submissions (Reviews, Comments, Feedback)

By submitting reviews, comments, or suggestions, you grant us:

  • A non-exclusive, royalty-free, worldwide licence to use, modify, publish, and distribute your content.

You agree not to post content that is:

  • Illegal, defamatory, harmful, or misleading
  • Spam or promotional advertising
  • Infringing on third-party rights

We may remove any content at our discretion.

11. Limitation of Liability

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights that cannot be excluded under UK law

To the fullest extent permitted by law:

  • We are not responsible for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free use of the Website

All products and services are provided “as is” and “as available”.

12. Indemnification

You agree to indemnify and hold harmless Norbury’s Ltd from any claims arising from:

  • Your breach of these Terms
  • Your misuse of the Website
  • Your violation of any law or third-party rights

13. Severability

If any section of these Terms is found unlawful or unenforceable, the remaining sections will remain valid and enforceable.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page.

Your continued use of the Website after updates constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.

16. Contact Information

For questions about these Terms:

📧 Email: contact@norburys.uk

📞 Phone: +44 1625 425330

📍 Address: 84–86 Chestergate, Cheshire, Macclesfield SK11 6DU, United Kingdom