Last updated: 24 November 2025

Norbury’s Ltd

📍 84–86 Chestergate, Macclesfield, Cheshire, SK11 6DU, United Kingdom

📞 +44 1625 425330

📧 contact@norburys.uk

🌐 https://norburys.uk/

At Norbury’s Ltd, we aim to offer a secure, smooth, and transparent payment experience.

This Payment Policy explains how payments are processed, the methods we accept, how billing information is handled, and your responsibilities as a customer.

1. Accepted Payment Methods

We accept the following secure payment options:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Maestro

Digital Wallets (if available at checkout)

  • Apple Pay
  • Google Pay
  • PayPal

Other Methods

Additional payment methods (e.g., Klarna “Pay in 3”, Clearpay) may be available depending on your device and region. Their own terms apply.

All payments are made in GBP (£).

2. Secure Payment Processing

To ensure your protection, all payments are handled through PCI DSS Level 1–compliant payment processors.

Security Measures Include:

  • SSL/TLS encryption on all checkout pages
  • Tokenised or encrypted card information
  • No storage of complete card numbers or CVV codes by Norbury’s Ltd
  • Automatic fraud prevention and screening tools

You may see a temporary pre-authorisation on your bank statement until your payment is captured.

3. When We Charge Your Payment Method

Your card or payment method may be:

  • Pre-authorised at checkout
  • Charged when your order is confirmed and/or dispatched

You will always receive an order confirmation email after payment and a shipping confirmation email once your order has been dispatched.

4. Prices, Currency & Taxes

  • All prices displayed on our website are in GBP (£).
  • Prices include VAT where applicable.
  • Any optional delivery upgrades (e.g., express shipping) will be clearly shown at checkout.
  • There are no hidden fees.

5. Fraud Prevention & Verification

To protect customers and our business, we use automated and manual fraud screening systems.

We may request additional verification before processing your order, such as:

  • ID confirmation
  • Proof of billing/shipping address
  • Order confirmation by phone or email

Orders that fail verification may be cancelled and refunded.

We reserve the right to refuse service or cancel orders when fraud is suspected.

6. Accuracy of Billing Information

You agree to provide accurate and complete billing details during checkout.

We may cancel or limit quantities purchased by:

  • the same account
  • the same payment method
  • the same billing or shipping address

If an order is cancelled or modified, we will notify you via email or phone.

7. Refunds & How Payments Are Returned

Refunds are processed according to our Refund & Return Policy.

Refund details:

  • Refunds are issued only to the original payment method used at checkout
  • Processing usually takes 3–7 business days after inspection
  • Your bank may take an additional 3–5 business days to release funds

We do not offer store credit for refunded orders unless explicitly requested.

8. Chargebacks & Billing Disputes

If you believe a billing mistake has occurred, please contact us first:

📧 contact@norburys.uk

📞 +44 1625 425330

We will investigate and resolve the issue quickly.

Filing a chargeback before contacting us may delay the resolution.

9. Invoices & Receipts

You will automatically receive:

  • A confirmation email after placing your order
  • A dispatch confirmation with tracking
  • A digital invoice/receipt

If you need another copy, contact us with your order number.

10. Updates to This Policy

We may update this Payment Policy from time to time.

The “Last updated” date indicates the most recent version.

11. Contact Us

For payment-related questions:

📧 contact@norburys.uk

📞 +44 1625 425330

📍 84–86 Chestergate, Macclesfield, Cheshire, SK11 6DU, United Kingdom