Norbury’s Ltd

📍 84–86 Chestergate, Macclesfield, Cheshire SK11 6DU, United Kingdom

📞 +44 1625 425330

📧 contact@norburys.uk

🌐 https://norburys.uk/

1. What products do you sell?

We offer a wide range of home, garden, and outdoor living products, including furniture, décor, tools, lighting, and seasonal essentials. Our selection is regularly updated to offer high-quality items at competitive prices.

2. Do you offer UK-wide delivery?

Yes. We deliver to all addresses within the United Kingdom.

For more details, please refer to our Shipping Policy.

3. How long does delivery take?

Orders are processed within 1–3 business days.

Delivery typically takes 3–7 business days depending on the item size, stock location, and courier service.

4. Is delivery free?

Yes — we offer free standard UK delivery on all orders unless otherwise stated on the product page.

5. How can I track my order?

Once your order has been dispatched, you will receive a tracking number and a direct tracking link via email.

If you haven’t received tracking information, contact us at contact@norburys.uk.

6. Can I change or cancel my order?

You may request a change or cancellation within 24 hours of placing your order.

If your order has already shipped, you can still return it—please refer to the Cancellation Policy and Refund & Return Policy.

7. Do you accept returns?

Yes. We offer a 30-day return window for most items.

Products must be unused, in original condition, and returned with all accessories/packaging.

See our full Refund & Return Policy for details.

8. What if my item arrives damaged or defective?

If your order arrives damaged, faulty, or incomplete, contact us within 48 hours with photos or videos:

📧 contact@norburys.uk

We will provide a replacement, missing parts, or a full refund where appropriate.

9. What payment methods do you accept?

We accept major secure payment methods, including:

✔ Visa

✔ Mastercard

✔ American Express

✔ PayPal (if enabled)

✔ Apple Pay / Google Pay (if supported by your device)

All payments are encrypted and processed securely.

10. Are my personal details secure?

Yes. We use SSL/TLS encryption and comply with data protection regulations.

You can review our Privacy Policy for full details on how your data is handled.

11. Do you offer wholesale or bulk purchase options?

For wholesale, bulk orders, or business enquiries, please contact us directly:

📧 contact@norburys.uk

We will be happy to provide custom quotes.

12. How do I contact customer support?

You can reach us through:

📧 Email: contact@norburys.uk

📞 Phone: +44 1625 425330

📍 Address: 84–86 Chestergate, Macclesfield, SK11 6DU, United Kingdom

Our team responds to most enquiries within 24 hours (Mon–Fri).